FAQs

Welcome to the Mirellaskin Help Center

We’re here to help you create a beautiful home with ease and confidence.
Here you’ll find clear answers to common questions about orders, shipping, returns, and our store policies.
If you don’t find what you need, our friendly support team is always ready to assist.

Orders & Payments

Q: What payment methods do you accept?
A: We currently only accept PayPal.

Q: Can I cancel my order after placing it?
A: Yes — as long as your order hasn’t been shipped, you can request a cancellation by emailing us at [email protected].

Shipping

Q: How long does it take to process my order?
A: Orders are typically processed within 2–3 business days before being shipped.

Q: When will my package arrive?
A: Once shipped, orders within the United States usually arrive within 4–5 business days.

Q: Do you offer shipping?
A: We’re pleased to offer flat rate 4.99$ on all U.S. orders.

Q: Which delivery services do you use?
A: We ship with reliable carriers including USPS, UPS, FedEx, and OnTrac to ensure safe and timely delivery.

Returns & Refunds

Q: What is your return policy?
A: We gladly accept returns within 30 days of delivery for items that are unused, in their original packaging, and in resaleable condition.

Q: How can I return a product?
A: Simply email [email protected] to initiate your return request.
(Please note: All returns must be shipped back — in-store returns are not available at this time.)

Q: Do I have to pay return shipping fees?
A: We don’t charge restocking or handling fees. However, the customer is responsible for the cost of return shipping.

Q: When will I receive my refund?
A: After we receive and inspect your returned item, your refund will be processed to the original payment method within 5–7 business days.

Privacy & Security

Q: How does Mirellaskin protect my personal data?
A: Your privacy is our priority. We use SSL encryption, secure payment gateways, and strict data protection protocols to safeguard your personal information.
For full details, please see our Privacy Policy.

Q: Do you use cookies?
A: Yes, cookies help us enhance your browsing experience by remembering preferences and improving site performance.
You may disable cookies in your browser settings if you wish, though some features may be limited.

Legal & Compliance

Q: How do I report a copyright issue?
A: If you believe any content on our site violates your copyright, please visit our DMCA Policy page for detailed instructions on how to file a report.

Q: Where can I find your Terms and Conditions?
A: By using our website or completing a purchase, you agree to our Terms of Service.
We recommend reviewing them to understand your rights and responsibilities.

About Mirellaskin

Q: What is Mirellaskin?
A: Founded in the United States, Mirellaskin is a modern home décor brand offering timeless, elegant, and thoughtfully designed pieces that bring warmth and beauty into every corner of your home.
Each product is crafted with care — blending artistry, comfort, and functionality to elevate your living space.

Q: How can I reach Mirellaskin?
A: You can contact our support team at [email protected]
or write to us at:
3323 NE 163rd St Suite #401, Sunny Isles Beach, FL 33160, United States.